The conditions of sale and service shown below are added to these laws.
The MoretoTrade Srl reserves the right to change the terms of sale. Any new terms take effect from the date of publication.
We invite you to read carefully these conditions every time you make a purchase on www.olico.it.
1 - Acceptance of orders:
To place an order must be of age.
Orders received become binding for the MoretoTrade Srl from the moment you receive a confirmation via e-mail or fax, until the entire order process has been successfully completed, the payment has been authorized and the products are available.
Print out your order confirmation receipt and keep it.
If you do not receive e-mail or fax confirmation, please contact us.
In the event of a possible failure, even temporarily, to evade all or part of an order received, the MoretoTrade Srl promptly contact the customer to make the appropriate arrangements, since the customer is granted have the right to request cancellation of their order (partial or total) and the return of the corresponding amount already paid.
If the customer's data are incomplete or inaccurate, such as to jeopardize the proper delivery of products and / or the regular accounting of the sale, the MoretoTrade Srl will contact the customer before processing the order reserving the right not to accept the order.
2 - Minimum order:
It does not exist a minimum purchase with the la MoretoTrade Srl.
3 - Right of withdrawal:
The online sale is equalized with mail order. The right of withdrawal allows the customer to return the product ordered in case you change your mind about the purchase. In accordance with the Legislative Decree 206/2005, consumers have the right to terminate the contract of sale for any reason, without explanation and without penalty.
Therefore, the private client may exercise, within 14 calendar days of receipt of goods, the right of withdrawal if the product is not of his liking or not conforming to the description on the corresponding tab.
The MoretoTrade Srl will refund the value of the product or replace the item with an equivalent product, at your option.
The right of withdrawal shall apply the following rules:
* the customer who exercises it has to be an individual;
* the law is applied to all products sold through the site www.olico.it;
* the product must be intact, complete with all its parts, including packaging;
* all costs of returning products are borne by the customer;
To use the return process first you must send an email to: firstname.lastname@example.org, indicating:
* The order number;
* The date of receipt of goods;
* The date and number of the invoice or receipt;
* The reason for the withdrawal.
Within 3 working days from the mail it must be sent a registered letter to:
Via Caprera 108-110
56021 Cascina (PI)
Once received the registered letter, you will be contacted for communicating the details of shipping of the goods you want to return.
The total order will be refunded within 14 calendar days
The characteristics of the products are listed in the on-line catalog, in the respective product data sheets, and are available at any time of the choice and the decision to purchase.
The MoretoTrade Srl guarantees that the products offered for sale are free of defects and the packages are intact, not damaged or tampered with. In case of checked defect, damage or tampering, please inform us as soon as possible in any case within seven days, by sending a registered letter.
In any case, as regards the deteriorated or damaged products due to improper packing, the customer may exercise the right of withdrawal in the manner and within the time specified, or may require assistance for replacement of the product.
The products offered for sale are guaranteed by their manufacturers in accordance with law.
The MoretoTrade Srl provides its guarantee distributor in accordance with the law and is not liable for damages caused by improper use of the products purchased, as well as by the incompatibility of the product itself with allergies, diseases or other physical conditions of the customer.
The MoretoTrade Srl also guarantees that all products offered for sale are compliant with Italian and European Union (EU) applied to them.
If you need any assistance you can contact us by e-mail email@example.com.
5 - Prices and invoicing:
The prices published alongside every product offered for sale, include VAT and any other taxes and tax regulations.
The total amount charged is the sum of the prices of products purchased (in force and published on the site when ordering), in addition to the contribution for delivery costs, if any.
The MoretoTrade Srl reserves the right to change without notice the prices of the products and the contribution shipping and handling, ensuring that prices and attached fees will always be those in force at the time of order.
6 - Applicable law:
All the finalized sale contracts with MoretoTrade Srl are intended to be refined in Italy and are submitted to Italian law.
7 - Payment:
It is possible to purchase the products and services offered from MoretoTrade Srl choosing among the following payment methods:
* Credit Card
* Advanced bank transfer
* Cash on delivery (applicable only for shipments in Italy)
We accept Credit cards: VISA, Master Card, American Express e Postepay (the Italian prepaid credit card of Italian Courier Poste Italiane).
This type of payment is the most modern, simplest and quickest method.
The valuable information transmitted is encrypted with SSL system, and nobody, not even us, we can gain possession.
PayPal, Ebay group society, provides a micropayment system online by credit card, placing itself as an intermediary between you and the recipient of the payment.
With more than 100 million worldwide accounts, PayPal offers the customer the assurance that the card information does not fall into the hands of the other party: your own data is entered only once and by then it is just simply sufficient to log in to your own account for make payments.
With PayPal, you can pay for your purchases by associating your account to a credit card (or prepaid credit card) Visa, Visa Electron and MasterCard, or using your own balance.
Registration is free and easy; you need only an email address that will be used to notify each transaction performed.
Pay your purchases online with PayPal for free without sharing your financial information; the seller receives your payment securely and in real time on its PayPal account.
Safe: with PayPal your personal information is safe because it is never shared with the seller; your privacy is our priority.
Fast: the recipient receives the payment immediately; your product can be sent you or be available immediately.
Protected: PayPal protects your purchases ...buy with confidence.
This payment method is essential for the purchase of goods or services by users residing outside of Italy.
Bank Transfer is used for offered products and services payment.
Once made the request you need to follow this procedure:
1. the bank transfer must be made within 3 working days from the order execution;
2. the reason for payment to be written in the bank transfer must indicate the name and surname of the person who ordered;
3. the bank transfer must be made in favour of MoreToTrade Srl;
Iban: IT47 M030 6970 9511 0000 0003 450
Codice Swift: BCITITMM
Banca INTESA SAN PAOLO S.P.A. ( agenzia di cascina )
Send a copy of the payment receipt to firstname.lastname@example.org
Cash on delivery (only for shipments in Italy):
In case of cash on delivery purchase, it is added an extra contribution of 4,90 Euro to the total amount of the order.
Such amount is clearly highlighted when you have to choose the payment method. The payment must be done on cash to the courier (it must be the exact amount, as it is not provided the possibility of the rest).
8 - Shipment conditions:
Shipment in Italy:
MoretoTrade Srl makes home deliveries by express courier. Transport costs are never included in the product price.
Orders placed with payment by credit card / paypall / payment at delivery are processed, as of the date indicated on the order confirmation is sent to you via e-mail :
within 1/2 working days
Shipment in Europe:
MoretoTrade Srl makes home deliveries by courier UPS with a variable charge based on the shipping point. Transport costs are never included in the product price.
Orders placed with payment by credit card / paypall are processed, as of the date indicated on the order confirmation is sent to you via e-mail :
within 2/3 working days
Recall that, in the case of payment by bank, the products are shipped only once received the notice "has been paid" by the bank.
Since in this case the time of shipment of the products may lengthen, to speed the time we advise you to fax us a photocopy of proof of payment or receipt of transfer order.
The terms listed above indicate the length of time that is normally required for the preparation and shipment of products ordered. The company MoretoTrade Srl will never be liable for any damages arising from delays occurred during transport. Products are shipped only to the address provided by the person who placed the order and, in any case, orders indicating addresses of hotels, restaurants, businesses, etc .. as place of delivery will not be accepted.
9 - Transportation fees in Italy:
5,90 Euros throughout Italy
Free for orders over 69,00 Euros.
10 - Transportation fees in Europe:
Zone 1: France, Germany, Belgium, Denmark, Luxembourg, Netherlands, Monaco, Austria, Slovenia, England, Ireland, Portugal, Spain, Finland, Sweden, Greece
9,90 Euros for order over 59,00 Euros
Free for orders over 99,00 Euros
Zone 2: Slovenia, Croatia, Czech Republic, Poland, Slovakia, Hungary, Bulgaria, Estonia, Latvia, Lihtuania, Romania
14,90 Euros for order over 59,00 Euros
Free for orders over 99,00 Euros
Zone 3: Andorra, Norway, Switzerland, Liechtenstein*
19,90 Euros for order over 99,00 Euros
14,90 Euros for orders over 149,00 Euros
* The shipping cost does not include customs duties, which are charged to the customer at delivery moment.
11 - Personal data protection:
By registering and making purchases through the site www.olico.it your data are safe.
All the data are transmitted in a protected and treated with the utmost respect of the rules on personal data protection.
Your data are used for the only purpose of carrying out your orders or to communicate news, promotions or other initiatives of your possible interest, only in case of authorization from you.
We guarantee that the MoretoTrade Srl not share your information with other companies or organizations that could use them for commercial or promotional activities you do not like.
The only outside parties who may receive your data are those who collaborate with us in the management of commercial transactions, such as banks, post offices, couriers.
Our customer service is always available for you to check, edit or delete your data.
In this regard, we invite you to review the detailed information, according to art. 13 of Legislative Decree no. 196/2003, reported in the section of this website and, where it is expected, to grant us the consent for further treatment.
12 - Customer assistance:
For MoretoTrade Srl it is important that its customers are satisfied at every moment of their purchases. For this reason the MoretoTrade Srl has made available several contacts to you for inquiries or ask questions about anything related to the order and after-sales service.
You can then send an e-mail to email@example.com: you will be answered within 1 business day of receipt.
Our purchase procedure consists in several phases:
-the first step consists in searching the products of interest through the menu or using the research system;
-once identified the product or products of interest, you must click in the representative icon of the product chosen in order to add it to the cart;
-once checked your cart, you can follow with the purchase clicking the button Check out;
-at this point, the user will be asked to log in or to register in case of user at firts purchase on the site;
-once entered, it will be asked the confirmation of the shipment adress or the insertion of another address, the choice of the payment method, and finally the definite confirmation of all. If you have chosen the payment with credit card, it will be a direct and safe link to the Paypal server. As far as concerns the bank transfer, there will be an opening window with any information to make the payment through advanced bank transfer.
13. Mistakes and Limitation of Liability
The information about the products given on this website are constantly updated. However it is not possible to guarantee the complete absence of mistakes, for which MoreToTrade Srl shall not be considered as liable, except in case of intent or gross negligence.
MoreToTrade Srl retains the right to correct mistakes, misstatements or omissions in every moment, even the order has been shipped or to modify and update all information without advance notice, without prejudice to the rights of Customers in accordance with these General Conditions and the Consumer Code.
Except in case of intent or gross negligence, the Customer shall not be entitled to any compensation for damage, nor shall MoreToTrade Srl be liable contractually or extracontractually for direct or indirect damage to persons and/or objects caused by the non-acceptance or non-fulfilment, partial or otherwise, of an order.
14. Tax Exempt
If you own a business activity with a VAT number registered outside the Italian territory you can buy goods on our shop without paying taxes.
Procedure to obtain TAX Exemption:
This is the only possible procedure to obtain tax exemption.
All Tax exemption requests received after the purchase or with other forms of payment different from"BANK TRANSFER" will not be accepted.
Our customer service is always available for any question.