Right of withdrawal:
The online sale is equated with mail order. The right of withdrawal allows the customer to return the product ordered in case you change your mind about the purchase. In accordance with the Legislative Decree 206/2005, consumers have the right to terminate the contract of sale for any reason, without explanation and without penalty.
Therefore, the private client may exercise, within 14 calendar days of receipt of goods, the right of withdrawal if the product is not of his liking or not conforming to the description on the corresponding tab.
The MoretoTrade Srl will refund the value of the product or replace the item with an equivalent product, at your option.
The right of withdrawal shall apply the following rules:
* the customer who exercises it has to be an individual;
* the law is applied to all products sold through the site www.olico.it;
* the product must be intact, complete with all its parts, including packaging;
* all costs of returtning products are borne by the customer;
To use the return process first you must send an email to: firstname.lastname@example.org, indicating:
* The order number;
* The date of receipt of goods;
* The date and number of the invoice or receipt;
* The reason for the withdrawal.
Within 3 working days from the mail it must be sent a registered letter to:
Centro Com. Dir. Galileo Via Norvegia 56
56021 Cascina (PI)
Once received the registered letter, you will be contacted for communicating the details of shipping of the goods you want to return.
The total order will be refunded within 14 calendar days
The characteristics of the products are listed in the on-line catalog, in the respective product data sheets, and are available at any time of the choice and the decision to purchase.
The MoretoTrade Srl guarantees that the products offered for sale are free of defects and the packages are intact, not damaged or tampered with. In case of checked defect, damage or tampering, please inform us as soon as possible in any case within seven days, by sending a registered letter.
In any case, as regards the deteriorated or damaged products due to improper packing, the customer may exercise the right of withdrawal in the manner and within the time specified, or may require assistance for replacement of the product.
The products offered for sale are guaranteed by their manufacturers in accordance with law.
The MoretoTrade Srl provides its guarantee distributor in accordance with the law and is not liable for damages caused by improper use of the products purchased, as well as by the incompatibility of the product itself with allergies, diseases or other physical conditions of the customer.
The MoretoTrade Srl also guarantees that all products offered for sale are compliant with Italian and European Union (EU) applied to them.
If you need any assistance you can contact us by e-mail email@example.com.